CHRISTMAS: CLOSED 12/24/19, 12/25/19, & 12/31/19 NEW YEARS: CLOSED 1/1/2020 (208) 417-2460 info@jawstec.com

FAQ

Q. How long does it take for my order to ship?

A. Depending on the type of material you choose; we strive for a 4-5 business day turnaround time.

Q. How do I locate my tracking number after my order has been marked completed?

A. You will receive an invoice from QuickBooks via your email with your tracking number.

Q. What materials do you print with?

A. We offer Glassed Filled Nylon PA12 with an MJF process, PA12 with an SLS process, Nylon PA12 with an MJF process, and TPU.

Q. Does Tumbling or Polishing affect the dimension on my finished part?

A. It could affect your dimension by .05mm.

Q. What wall thickness should I have on my parts?

A. We recommend your wall thickness be at or above 1 mm.

Q. What type of files does your quote engine support?

A. Our quote engine will accept STL, OBJ, STP, or STEP files.

Q. Do you offer Rush Production?

A. Yes, you can select rush production at checkout.

Q. Will you share my files with anyone or share them on social media?

A. No, we keep your files and finished parts 200% confidential unless otherwise specified from you, the customer.

Q. Can I email you my order or place it by phone?

A. In order to keep track of our high demand for orders daily, we prefer that you place your order online.

Q: Do you offer scanning off an existing model?

A: Yes, we charge $125 per part to scan.

Q: How much will it cost?

A: You can get a quote right on our website. If you have an STL file upload it under the link “3D Print Quote” and you will get your price instantly.

Q: Do you guys 3d print metal?

A: We use a company called https://www.i3dmfg.com/

Q: Do you print with resin?

A: No, we print with Nylon PA12

Q: How big can my part be to be printed in a single section?

A: The HP MJF machines have a print area of 380 x 280 x 380mm. The EOS machines have a print area of 340 x 340 x 600mm

Q: What type of printers do you use?

A: We use the HP MJF 5210 machines and the EOS P396 machines.

Q: What type of files can I 3D print off of?

A: We can print from almost any 3D cad file type. STL files are the preferred method.

 

JawsTec

2839 HWY 39
American Falls, ID 83211

info@jawstec.com

1 (208) 417-2460

3D Print Quote